Marketing Engineer2021-2022 Perfect Power Wash | Remote
— Designed & launched the website www.ppwjobs.com for mass recruiting campaigns using WordPress, HTML & CSS.
— Produced multiple promotional videos & graphics for recruiting efforts using Adobe Premier, After Effects, & Photoshop.
Support Engineer / Project Specialist2017-2019 CXT Software | Remote
— Support the IT needs for on-premise & hosted CXT Software clients running on Windows based environments (AD, IIS, DNS, GPMC).
— Perform technical project work as needed by management (systems migrations, VoIP implementation, AWS lab admin, KB overhaul, & more).
— Daily interaction with SQL, including server administration & developing queries for client’s reportinig purposes & mass DB manipulation.
— Write CSS for hosted clients utilized in their personalized order entry web & mobile applications to match their company brand.
— Modify legacy ASP sites utilizing HTML & ASP.
— Create new / maintain existing internal KB documentation.
— Respond to tickets in Jira to troubleshoot client issues via phone & e-mail for CXT applications running on desktop, mobile, & web.
Systems Administrator2016-2017 Future POS | Akron, OH
— Support the IT needs of clients running Windows Server as it pertains to their Point of Sale Software (AD, IIS, WSB, RDS, DHCP, DNS, GPMC).
— Maintain various network devices for clients including routers, firewalls, camera systems, handhelds, printers, etc.
— Remotely implement proprietary restaurant Point of Sale software.
— Write SQL queries for client’s business & financial reporting purposes.
— Respond to tickets in ConnectWise & troubleshoot software / network issues via phone, e-mail, & chat.
Support Engineer / Test Engineer2015-2016 Event 38 Unmanned Systems | Akron, OH
— Program & Test Fly all UAV systems before they are sent to the client.
— Analyze mission log data to improve & optimize flight operations for future firmware & product releases.
— Perform training sessions for clients worldwide, in-person & remotely, instructing them how to plan missions & fly fixed wing & multi-rotor drones.
— Troubleshoot pixhawk based UAV systems & C# / Python based planning software remotely via phone & email.
— Design, implement, & maintain a new Event 38 website including e-commerce platform using WordPress, WooCommerce, HTML, CSS, & PHP.
Director of Data Center Solutions2014-2015 Bay Pointe Technology | Richfield, OH
— Manage the day-to-day responsibilities of the data center division, including expansion and sales.
— Perform solution engineering tasks for the sales reps in different parts of the company to help fill in any gaps of technical knowledge on the IT scope.
— Work with multiple vendors on a daily basis to further develop existing, and create new partnerships that could be leveraged on both sides for future business
— Travel to different client sites to solve technical issues and assist in migrations that could not be done remotely.
— Attend various workshops and conventions to man the BPT booth and develop relationships and generate new leads.
— Maintain existing customer facing BPT website using WordPress, HTML, CSS, and PHP
— Create various advertisements for both print & web using Adobe Photoshop, InDesign, and Illustrator.
Systems Administrator2012-2014 Diversified Employee Solutions | Medina, OH
— Windows environment systems administrator (AD, IIS, WSB, RDS, DHCP, DNS, GPMC, Exchange).
— Network administrator supporting SonicWall & Cisco Devices.
— Technical project work (VoIP implementation, O365 Migration, Paperless Initiatives, Quickbooks Migration, & more).
— Desktop engineer serving 4 child companies & 100+ users.
— Helpdesk specialist for all proprietary tools used by DES clients & their employees which included, PW resets, troubleshooting, & remote tutorials for 3000+ users.
— Automate various tasks using powershell, batch scripts, & task scheduler.
Technical Support Supervisor2006-2009 Teleperformance USA | Akron, OH
— Managed all call volume inbound and outbound for a 500 seat contact center.
— Designed new web based tools for various projects using HTML, CSS, PHP, & MySQL, which dropped average call times by over a minute, and increased quality scores 15%.
— Designed troubleshooting guides and knowledge bases for use by technical support agents.
— Liaison between Teleperformance and our clients at Cox Communications.
— Monitored call quality of technical support agents.
— Performed daily up-training and coaching with both individual agents and in a classroom setting of 60+ agents.
— Trained classes of newly hired technical support agents on troubleshooting techniques and how to utilize all of the proprietary tools and applications provided to them.