SpraData

About Me

I have been working professionally in both the IT and Web field for over 20 years. I have seasoned experience as a systems administrator, support engineer, web dev and as a key member of multiple project teams utilizing agile methodologies to help increase team performance, improve customer satisfaction and increase project versatility.

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Experience

Marketing Engineer

2021-2022
Perfect Power Wash | Remote

— Performed front-end development of the PPW recruitment intranet & applicant portal using HTML, CSS, & JavaScript.
— Worked on the development of several autonomous marketing campaigns leveraging multiple vendor APIs with JavaScript (Node.js) & PostgreSQL.
— Designed & launched the website www.ppwjobs.com for mass recruiting campaigns using WordPress, HTML & CSS.
— Produced multiple promotional videos & graphics for recruiting efforts using Adobe Premier, After Effects, & Photoshop.

Support Engineer / Project Specialist

2017-2019
CXT Software | Remote

— Support the IT needs for on-premise & hosted CXT Software clients running on Windows based environments (AD, IIS, DNS, GPMC).

— Perform technical project work as needed by management (systems migrations, VoIP implementation, AWS lab admin, KB overhaul, & more).

— Daily interaction with SQL, including server administration & developing queries for client’s reportinig purposes & mass DB manipulation.

— Write CSS for hosted clients utilized in their personalized order entry web & mobile applications to match their company brand.

— Modify legacy ASP sites utilizing HTML & ASP.

— Create new / maintain existing internal KB documentation.

— Respond to tickets in Jira to troubleshoot client issues via phone & e-mail for CXT applications running on desktop, mobile, & web.

Systems Administrator

2016-2017
Future POS | Akron, OH

— Support the IT needs of clients running Windows Server as it pertains to their Point of Sale Software (AD, IIS, WSB, RDS, DHCP, DNS, GPMC).

— Maintain various network devices for clients including routers, firewalls, camera systems, handhelds, printers, etc.

— Remotely implement proprietary restaurant Point of Sale software.

— Write SQL queries for client’s business & financial reporting purposes.

— Respond to tickets in ConnectWise & troubleshoot software / network issues via phone, e-mail, & chat.

       

Support Engineer / Test Engineer

2015-2016
Event 38 Unmanned Systems | Akron, OH

— Program & Test Fly all UAV systems before they are sent to the client.

— Analyze mission log data to improve & optimize flight operations for future firmware & product releases.

— Perform training sessions for clients worldwide, in-person & remotely, instructing them how to plan missions & fly fixed wing & multi-rotor drones.

— Troubleshoot pixhawk based UAV systems & C# / Python based planning software remotely via phone & email.

— Design, implement, & maintain a new Event 38 website including e-commerce platform using WordPress, WooCommerce, HTML, CSS, & PHP.

Director of Data Center Solutions

2014-2015
Bay Pointe Technology | Richfield, OH

— Manage the day-to-day responsibilities of the data center division, including expansion and sales.

— Perform solution engineering tasks for the sales reps in different parts of the company to help fill in any gaps of technical knowledge on the IT scope.

— Work with multiple vendors on a daily basis to further develop existing, and create new partnerships that could be leveraged on both sides for future business

— Travel to different client sites to solve technical issues and assist in migrations that could not be done remotely.

— Attend various workshops and conventions to man the BPT booth and develop relationships and generate new leads.

— Maintain existing customer facing BPT website using WordPress, HTML, CSS, and PHP

— Create various advertisements for both print & web using Adobe Photoshop, InDesign, and Illustrator.

Systems Administrator

2012-2014
Diversified Employee Solutions | Medina, OH

— Windows environment systems administrator (AD, IIS, WSB, RDS, DHCP, DNS, GPMC, Exchange).

— Network administrator supporting SonicWall & Cisco Devices.

— Technical project work (VoIP implementation, O365 Migration, Paperless Initiatives, Quickbooks Migration, & more).

— Desktop engineer serving 4 child companies & 100+ users.

— Helpdesk specialist for all proprietary tools used by DES clients & their employees which included, PW resets, troubleshooting, & remote tutorials for 3000+ users.

— Automate various tasks using powershell, batch scripts, & task scheduler.

Technical Support Supervisor

2006-2009
Teleperformance USA | Akron, OH

— Managed all call volume inbound and outbound for a 500 seat contact center.

— Designed new web based tools for various projects using HTML, CSS, PHP, & MySQL, which dropped average call times by over a minute, and increased quality scores 15%.

— Designed troubleshooting guides and knowledge bases for use by technical support agents.

— Liaison between Teleperformance and our clients at Cox Communications.

— Monitored call quality of technical support agents.

— Performed daily up-training and coaching with both individual agents and in a classroom setting of 60+ agents.

— Trained classes of newly hired technical support agents on troubleshooting techniques and how to utilize all of the proprietary tools and applications provided to them.

Professional Skills

Windows Server (AD, IIS, WSB, RDS, GPMC, DHCP, DNS, MXS)

Troubleshooting

Office365 (Admin & Migrations)

Network Management

VoIP

Firewalls

Desktop Support (Windows & Mac)

Information Security

              

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Google Workspace (Admin & Migrations)

AWS

Project Management

SQL

HTML

CSS

Customer Service

My Services

IT Managed Services

IT Managed Services

Our IT Consulting service offers expert guidance and strategic solutions tailored to optimize your organization's technological infrastructure, enhancing efficiency, security, and productivity through comprehensive analysis and implementation. With a focus on aligning IT strategies with business objectives, we empower clients to navigate complex technological landscapes, unlocking their full potential in today's digital era.

VoIP & Unified Communication

VoIP & Unified Communication

Our VoIP and Unified Communication service revolutionizes business communications by seamlessly integrating voice, video, messaging, and collaboration tools into a single, unified platform. Experience crystal-clear audio, enhanced productivity, and streamlined workflows, empowering your team to communicate and collaborate effectively from anywhere, at any time.

Web Design & E-Commerce

Web Design & E-Commerce

Our Web Design and E-commerce services provide expert guidance and tailored solutions to help businesses establish a strong online presence and drive successful e-commerce strategies. With a deep understanding of user behavior and industry trends, we optimize website design and functionality to maximize conversions and deliver exceptional customer experiences, empowering businesses to thrive in the digital marketplace.

Get in Touch

Akron, OH | USA

chris@spradata.com

234-206-0723

https://donutworx.com